MARAC Administrator

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Job Title: MARAC Administrator – West Midlands
Location: Sandwell (office-based, with travel required)
Salary: £25,282.44 per annum
Hours: 37.5 hours per week (Monday – Friday, 9:00am – 5:00pm)
Contract Type: Full-time
Reporting to: Referral and Advice Manager

About the Role
We are seeking a highly organised and proactive MARAC Administrator to support the effective delivery of the Multi-Agency Risk Assessment Conference (MARAC) process across the West Midlands.
This is a vital coordination role supporting high-risk victims of domestic abuse. You will act as the central point of contact for MARAC-related activity, ensuring the accurate and timely administration of agendas, minutes, and actions across multiple local authority areas.
Working closely with Independent Domestic Violence Advisors (IDVAs), managers, and multi-agency partners, you will help ensure that critical information is shared effectively and that agreed actions are tracked to improve safety outcomes for victims and their families.
This is a non–case-holding role requiring strong administrative, organisational, and communication skills, alongside professionalism, resilience, and attention to detail.

Key Responsibilities

• Lead on the administration and coordination of MARAC processes across multiple areas
• Accurately record and distribute MARAC agendas, ensuring correct allocation to relevant services
• Liaise with internal teams and external partners to gather and verify information
• Manage MARAC minutes, ensuring actions are logged, tracked, and followed up
• Respond to queries relating to MARAC agendas, cases, and processes
• Maintain and update tracking systems and records in line with organisational procedures
• Work closely with IDVAs and managers to ensure timely completion of actions
• Build effective working relationships with multi-agency partners, including police and local authorities
• Ensure all administrative tasks are completed efficiently and to a high standard

About You
You will be an experienced administrator with a strong ability to manage complex information and competing priorities. You will be confident working in a fast-paced, multi-agency environment and committed to supporting vulnerable individuals.
Essential Requirements

• Experience working with vulnerable adults and/or children, including safeguarding awareness
• Strong administrative and organisational skills with excellent attention to detail
• Ability to manage sensitive and confidential information appropriately
• Experience working with multiple stakeholders and partner agencies
• Proficiency in Microsoft Office and database systems
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team under pressure

Knowledge & Understanding

• Understanding of domestic abuse and its impact on victims and families
• Awareness of risk assessment, safety planning, and safeguarding practices
• Knowledge of multi-agency working and information sharing processes
• Understanding of trauma-informed approaches

Additional Requirements

• Full UK driving licence and access to a vehicle
• Willingness to travel and occasionally work outside normal office hours
• Enhanced DBS check required
• Right to work in the UK
• This post is open to women only (occupational requirement under Schedule 9, Equality Act 2010)

What We Offer

• 25 days annual leave (plus bank holidays), increasing with service
• 1 wellbeing day per year
• Option to purchase additional annual leave
• Mileage allowance for business travel
• Employer pension contribution (5%)
• Access to Employee Assistance Programme
• Clinical supervision support
• Ongoing training and development opportunities
• Time off in lieu (TOIL) for additional hours worked
• Regular staff engagement activities, including away days

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.